A List Apart: Articles: Power to the People: “The web has (almost) always been about people
I used to approach almost every problem looking for a technological solution instead of trying to fully understand the problem from the user’s perspective. This was due, in large part, to simple inexperience. However, when you’ve got powerful technologies at hand, you may tend to rely on them instead of digging deeper to uncover the true problem.
I’ve since learned, over and over again, that a great solution isn’t one I come up with in a vacuum; a great solution is one based on knowledge of what people want. A great solution is hard to come by. You’ve got to dig.”